| Policy: | The purpose of this procedure is to provide for a system and instructions, and to assign responsibilities for determining training needs and providing the required training where applicable, for establishing awareness programs, and for maintaining training records. |
| Purpose: | This procedure applies to training and awareness provided by Harrington Signal. This procedure concerns Human Resources and all departments that provide training for their employees who affect quality and conformity to product requirements.
The Responsibility and Authority for activities relating to this element of the standard have been assigned to the President, CEO/Treasurer, Vice President of Operations, and Vice President, Sales. Team members are charged with the responsibility to implement the procedure as written, and have been granted appropriate freedom and authority to do so. |
| Scope: | All person(s), under Harrington Signal Inc.’s control, doing work that affects the performance and effectiveness of the quality management system. |
| Responsibilities: | Department Managers are responsible for ensuring the competence of department workers (e.g., periodically reviewing training/ competence information with them), evaluating the effectiveness of actions to acquire the necessary competence, and working with the Human Resources Manager to develop individual training plans and competency requirements. |
| Department Managers are responsible for ensuring that appropriate training opportunities are available to each employee, maintaining documented information for training/competence for every employee, and working to develop individual training plans and competency requirements. | |
| Department Managers are responsible for defining the minimum competency requirements for positions under their supervision and for assuring that employees meet those competency requirements. | |
| Definitions: | Probationary Employee – an employee subject to testing/trial to determine fitness for a job or task for a limited time period. Probationary employees are typically new to Harrington Signal Inc.; occasionally, an underperforming employee may be put on probation.
Organizational knowledge – knowledge necessary for the operation of its processes and to achieve conformity of products and services. It is knowledge specific to Harrington Signal Inc.; it is generally gained by experience. It is information that is used to achieve Harrington Signal Inc.’s objectives. It consists of Internal sources (e.g. intellectual property; knowledge gained from experience; lessons learned from failures and successful projects, capturing and sharing undocumented knowledge and experience; the results of improvements in processes, products and services) or External sources (e.g. standards, academia, conferences, gathering knowledge from customers or external providers). |
Procedure
1. Training and awareness needs
1.1 The objective of Harrington Signal training program is to ensure that employees are familiar with relevant requirements of the quality system pertaining to their job functions; and that they possess the required knowledge and skills for performing their jobs.
1.2 Awareness programs focus on understanding the importance of customer requirements, and on the relevance of individual contributions to meeting these requirements and achieving the quality policy and objectives.
1.3 Top Executive management has defined the knowledge and skills (competencies) required for each appropriate job category. These competencies constitute the training needs for the organization. The Job Roles , Descriptions, and Qualifications can be found here
1.4 Each individual is assessed against the information in the Job Roles, Descriptions, and Qualifications document and provided any training that is absent or deficient.
1.5 Harrington Signal provides training and awareness from internal and external sources.
1.6 Employees who have been trained on the job prior to ISO Certification have been grandfathered into the Quality System and their qualifications are documented.
1.7 On the job training subsequent to ISO Certification is documented in the training record, including the content of the training, the completion date and signatures of the trainee and the appropriate Manager.
1.8 The MR maintains records of employee qualifications to perform quality-related tasks on the basis of education, training, and experience.
Revision History:
| Revision | Date | Description of Changes | Approved By |
| 0.0 | 07/03/17 | Initial Release | Jim Theesfeld |
| 1.0 | 8/17/18 | Digitized version | Todd Gifford |
| 2.0 | 6/4/2021 | Updated to reflect Dee documentation | Todd Gifford |