GENERAL POLICY
Functions and their interrelation within the company are defined and communicated.
Executive management appoints a management representative of the Harrington organization responsible for establishment and maintenance of the quality system, and for reporting to the executive management on the performance of the system.
Issues regarding the quality system are communicated internally though distribution of pertinent documents, meetings, training and awareness programs, and management reviews.
PROCEDURAL POLICIES
The Responsibility and Authority for overall administration of Harrington quality activities are shared by the Executive Management: the President, the CEO/Treasurer, and the Quality Manager. The associates of Harrington have the responsibility to carry out all quality activities in support of its quality policy, quality system documentation and customer requirements. Each associate has been granted appropriate authority in order to meet specified requirements.
Departments, groups and functions within the company, and their interrelations, are defined in the Harrington Quality Manual, Quality Operations Procedures, and Organizational Chart.
1. MANAGEMENT RESPONSIBILITY
1.1 Quality Policy – A company quality policy has been established by executive management identifying quality system goals, objectives and commitment to customer expectations. This policy has been communicated to all employees and is maintained as the highest priority within the company. Each associate understands his or her role.
1.2. Responsibility and Authority – The responsibility, authority and interrelation of personnel who manage, perform and verify work affecting quality has been defined and documented, particularly for personnel who need the organizational freedom and authority to:
- Initiate action to prevent nonconformities relating to product, process and quality system,
- Identify and record any problems relating to the product, process and quality system,
- Initiate, recommend or provide solutions through designated channels,
- Verify the implementation of solutions,
- Control further processing or delivery of nonconforming product until the deficiency or unsatisfactory condition has been corrected.
- ensuring that the integrity of the quality management system is maintained when changes to the quality management system are planned and implemented
1.3. Resources – Resources required to complete quality system activities are identified during management review and adequate resources are provided, including assignment of trained personnel for management, performance of work and verification activities, including internal quality audits.
- Training will ensure the availability of qualified people to perform management, distribution and verification activities.
- Team Members with input to the adequacy of resources are invited to submit their suggestions and/or concerns to executive management by way of the Employee Concern Form posted on ECIS.
1.4. Management Review – The executive management team carries out scheduled Management Review meetings at defined intervals. These reviews determine the effectiveness and suitability of the implemented quality system requirements. Minutes of these review meetings are maintained as records.
2. INTERNAL COMMUNICATION
Internal communication regarding the quality system flows two ways:
2.1. The management communicates to the organization the quality policy and objectives; customer and regulatory requirements; product and process specifications; verification and validation requirements; and instructions on how to implement and use the quality system.
2.2. The organization communicates to the management information and data regarding customer needs and expectations, customer satisfaction, quality performance, the effectiveness of the quality system, and opportunities for improvement.
The information is communicated through manuals, procedures, instructions, quality records, reports, etc.; and through training, on-the-job instruction, and meetings.
2.3. Management review meetings have a special role in ensuring proper communication between the top management and the organization. The meeting provides the framework for the organization to report on the status of quality-related issues and activities, and for the management to formulate policies and directives to change and/or improve the quality system.
2.4. The President has the overall responsibility for ensuring that all pertinent documents, reports and records are distributed to appropriate departments and functions, and that information and data about quality performance and the effectiveness of the quality system are reported to the top management.
3. QUALITY SYSTEM PLANNING
3.1 Quality system elements and processes are planned to ensure that the system is appropriate for its intended purpose, and that it is effective and efficient. The purpose of the quality system is:
To achieve the quality policy;
To ensure and demonstrate our ability to provide consistently product and services that meets customer and regulatory requirements;
To ensure high level of customer satisfaction;
To facilitate continual improvement; and
To comply with requirements of ISO 9001:2015 standard.
3.2 The output of quality system planning is documented in this quality manual, in associated operational procedures, and in other referenced documents. These documents identify and define all elements and processes of the quality system.
3.3 Changes to the quality system are planned within the framework of management reviews. These changes may be in response to changing circumstances, such as product, process, capacity, or other operational or organizational change; or to improve the effectiveness and efficiency of the quality system.
Harrington Organizational Chart:
Reference Procedure:
QP7101 Job Roles, Responsibilities, and Qualifications
Revision History:
| Revision | Date | Description of Changes | Approved By |
| 0.0 | 07/03/17 | Initial Release | Jim Theesfeld |
| 1.0 | 8/17/18 | Digitized version, Updated Org Chart | Todd Gifford |
| 2.0 | 8/6/2020 | Updated Org Chart | Todd Gifford |
| 3.0 | 6/4/2021 | Updated Quality title | Todd Gifford |