GENERAL POLICY
Functions and their interrelation within the company are defined and communicated.
Executive management appoints a management representative of the Harrington organization responsible for establishment and maintenance of the quality system, and for reporting to the executive management on the performance of the system.
Issues regarding the quality system are communicated internally though distribution of pertinent documents, meetings, training and awareness programs, and management reviews.
PROCEDURAL POLICIES
The Responsibility and Authority for overall administration of Harrington quality activities are shared by Executive Management: the President and the CEO/Treasurer. The associates of Harrington have the responsibility to carry out all quality activities in support of its quality policy, quality system documentation and customer requirements. Each associate has been granted appropriate authority in order to meet specified requirements.
Departments, groups and functions within the company, and their interrelations, are defined in the Harrington Quality Manual, Quality Operations Procedures, and Organizational Chart.
INTERNAL COMMUNICATION
Internal communication regarding the quality system flows two ways:
1. The management communicates to the organization the quality policy and objectives; customer and regulatory requirements; product and process specifications; verification and validation requirements; and instructions on how to implement and use the quality system.
2. The organization communicates to management information and data regarding customer needs and expectations, customer satisfaction, quality performance, the effectiveness of the quality system, and opportunities for improvement.
The information is communicated through manuals, procedures, instructions, quality records, reports, etc.; and through training, on-the-job instruction, and meetings.
3. Management review meetings have a special role in ensuring proper communication between the top management and the organization. The meeting provides the framework for the organization to report on the status of quality-related issues and activities, and for the management to formulate policies and directives to change and/or improve the quality system.
4. The President has the overall responsibility for ensuring that all pertinent documents, reports and records are distributed to appropriate departments and functions, and that information and data about quality performance and the effectiveness of the quality system are reported to the top management.
Revision History:
| Revision | Date | Description of Changes | Approved By |
| 0.0 | 07/03/17 | Initial Release | Jim Theesfeld |
| 1.0 | 8/17/18 | Digitized version | Todd Gifford |