6.2 Quality objectives and planning to achieve them

GENERAL POLICY

Quality objectives are established to support and implement the quality policy and continual improvement. Quality planning includes identification and determination of quality system processes (including any exclusions of ISO 9001:2015 requirements); priorities for continual improvement; and resources needed to achieve quality objectives and to maintain and improve the quality system. Quality plans are periodically reviewed and updated to maintain the integrity of the quality system during organizational and other changes.

PROCEDURAL POLICIES

1. Quality objectives

1.1 Quality objectives are established throughout the organization to implement the quality policy, to meet requirements for products and processes, and to improve quality system and quality performance.

1.2 Quality objectives define the direction and priorities for continual improvement.

1.3 Quality objectives are classified into the following four categories:

Policy objectives:

These are principal, strategic objectives that apply to the whole organization (Continuous Improvement Objectives). They are typically included in the Quality Policy itself, or may be communicated in memoranda from the top management. Policy objectives are authorized by the President.

Quality performance objectives:

These objectives set specific, measurable targets for improving operational performance to ensure customer satisfaction (examples are: improvement of on-time delivery performance, improvement in delivery of un-damaged product, etc…). They apply to departments and functions having direct responsibility for activities that require improvement. Performance objectives are established, documented, and monitored within the framework of management reviews of the quality system.

Service quality objectives:

These objectives pertain to improvement of services (examples are improved packaging techniques, improvement in Packing Slips, improvement customer alerts, etc…). Service objectives are established by the President and top executive managers responsible for marketing and product/service development. They can be documented in product briefs, memoranda, or minutes of meetings; and apply to functions responsible for development of services.

Quality system objectives:

These objectives pertain to improvement of quality system processes and performance (examples are: Customer Recognition Awards, expansion of ISO9001:2015 Certification to other facilities, etc…). Quality system objectives are established, documented, and monitored within the framework of management reviews of the quality system.

Reference Procedure:

QP6201 – Quality Objectives

 

Revision History:

Revision Date Description of Changes Approved By
0.0 07/03/17 Initial Release Jim Theesfeld
1.0 8/17/18 Digitized version Todd Gifford