4.2 Understanding needs / expectations of interested parties

Top Management of Harrington Signal Inc. has determined the interested parties and their requirements that are relevant to our quality management system. We regularly monitor and review the information about these interested parties and their requirements.

Due to their effect or potential effect on the organization’s ability to consistently provide products and services that meet Harrington client and applicable statutory and regulatory requirements, Harrington determines the parties and requirements of interested parties that are relevant to the quality management system, as well as monitor and review information about these via:

  1. Identifies Tier 2 Suppliers that will be supplying material/components and assesses their ongoing performance
  2. Identifies Client Critical to Quality (CTQ) elements/aspects of components or assemblies and translates these into a documented Inspection Plan, which
  3. Can translate into requesting Certificates of Assurance from Tier 2 Suppliers to ensure quality aspects/needs/expectations of products are met,
  4. Identifies risk level of components or assemblies and documents this risk scoring assessment, and the higher risk items trigger greater CTQ review and Poka Yoke review,
  5. Performs Management Review Meetings which review Employee, Supplier, and Client feedback, performance, and data,
  6. Monitor Quality Performance of Tier 2 Supplier and DEE internal quality and performance with automated flag systems and reporting,
  7. Review Client Purchase Orders and Contracts which specify requirements, needs, expectations, and regulatory requirements – and translate these into order requirements, work instructions

Harrington defines the following as interested parties:

  1. All clients
  2. All internal team members
  3. All Suppliers
  4. External vendors which perform calibration on tools or other services
  5. All banks involved with day to day operations
  6. All shipping carriers
  7. Our client’s customers
  8. Certification Companies
  9. Government and Regularity Bodies

Revision History:

Revision Date Description of Changes Approved By
0.0 07/03/17 Initial Release Jim Theesfeld
1.0 8/17/18 Digitized version Todd Gifford
2.0 4/16/2019 Added how Harrington reviews parties and how it defines interested parties Dave Zirkelbach