The quality system described in this section of the Quality Manual conforms to the requirements of the standard: Element 4.1 ISO 9001:2015 Management Review.
Top management conducts periodical reviews of the quality system. The review evaluates the suitability and effectiveness of the system, identifies opportunities for improvement, and considers the need for changes to the quality policy and quality objectives. Top Management also reviews where the company stands with respect to our value proposition with clients, and how environmental and competitive forces impact that value proposition. Results of the review are documented.
PROCEDURAL POLICIES
1. General
1.1 The purpose of management reviews is to:
Evaluate the suitability, adequacy and effectiveness of the quality system;
Consider changes to the quality management system and to the quality policy and quality objectives; and
Identify opportunities for improvement of the quality system, processes and products.
1.2 Management reviews are chaired by the President and are attended by the executive management team, representing all departments within the company.
1.3 Management reviews are conducted at minimum twice per year. More frequent reviews are scheduled in periods when organizational changes, or other circumstances require increased attention and input from the top management.
2. Review input
2.1 Input into the management reviews consists of information and data related to quality performance of the organization. At a minimum, this includes:
Results of audits,
Customer feedback and complaints,
Process performance and product conformance data,
Status of preventive and corrective actions,
Changes that could affect the quality system,
Follow-up actions from earlier management reviews, and
Recommendations for improvement.
3. Review output
3.1 Management reviews are concluded with actions related to improvement of the quality management system, and improvement of processes and products to better meet customer requirements. The review also identifies resource needs to implement these actions.
3.2 Results of management reviews are documented in minutes of the review meeting. The minutes include improvement actions, and assign responsibilities and allocate resources for implementation of these actions.
4. External Content
4.1 We review during management review meetings external content in the forms of legal, technological, competitive, market, cultural, social and economic environments, whether international, national, regional or local. We will review and respond to any content from that come in to us on a situation by situation basis.
4.2 We review our clients social, legal, quality, and ethical policies.
4.3 We review the following interested parties:
1) Employees and Internal Team Members
2) Clients
3) Our Client’s Clients
4) Suppliers – Components
5) Suppliers – Services
6) Competitors
7) Government / Regulatory
8) Certification Companies
Revision History:
| Revision | Date | Description of Changes | Approved By |
| 0.0 | 07/03/17 | Initial Release | Jim Theesfeld |
| 1.0 | 8/17/18 | Digitized version | Todd Gifford |
| 2.0 | 4/16/2019 | Added section 4.3 | Dave Zirkelbach |